Gaming reform webinar confirms RGO requirements

Mandy Makryllos 10 May, 2024

There has been some considerable industry discussion around the new Responsible Gambling Officer role due to come into effect on July 1, especially around the additional tasks an RGO can perform while on duty.  

The NSW Liquor & Gaming’s Hospitality & Racing Reforms webinar, which was held on Tuesday 11 June, confirmed that RGOs can perform other duties after midnight, but must maintain visibility across the gaming floor at all times. It was specifically mentioned that RGOs can’t make drinks unless they have visibility across the gaming floor from the bar.

Under these guidelines, a mobile app, available for use on-the-go while on the gaming floor, is the only compliance tool that meets these requirements. Reporting systems that require the user to work back of house, or to keep a hard copy register on the floor, are going to be difficult to manage and are fraught with privacy issues.  

The cherrycheck® compliance app enables quick, easy logging of incidents, observations and conversations, automating the Gaming Incident Register and protecting venues from expensive compliance breaches while supporting industry best practice. To find out more about cherrycheck and how it can streamline RFO duties and reporting, click here.

Important links:

Gaming reforms webinar recording - June 2024 (youtube.com)

Responsible Gambling Officers and Gambling Incident Register guidance and templates - Liquor & Gaming NSW

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