Resources

Metropolis TITO - Victoria

With the introduction of Metropolis Ticket-In, Ticket-Out (TITO) in your venue, ebet have created a range of training videos and supporting documentation.These will assist in educating staff as part of the TITO activation, as a refresher for previously trained staff or when new staff join your team.

In summary, you will find topics that include:

  • An introduction to TITO, highlighting key benefits and the ticket journey
  • Metropolis and TITO interaction
  • Key troubleshooting steps
  • For our Vault users – managing Gaming Reconciliation

An Introduction to TITO

This module introduces TITO functionality into your venue with a focus on its benefits as well as the journey of the ticket from the EGM to the time of redemption.
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Metropolis including TITO

Focusing further on TITO functionality, this module also covers the various Metropolis applications that will be used.
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Pay Operations including Cashier Troubleshooting

This video outlines best practices for utilising a content management system, ensuring that users can maximise their efficiency and effectiveness.
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TITO Troubleshooting including EGM and CRT

Specifically geared to the supervisor, this module provides extensive details on how to use the Metropolis applications.
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TITO Reconciliation

Vault users only. With the introduction of TITO, this module covers changes to your gaming reconciliation including the CRT.
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